Skills & Expertise

Focused technical capability across infrastructure, support, systems, and project delivery.

These categories reflect Ayman’s CV and current professional direction without overstating unrelated tools.

Infrastructure & Servers

Windows Server Active Directory Microsoft Exchange SQL Server maintenance Hyper-V Server maintenance Backup monitoring Antivirus management

Networking

LAN/WAN troubleshooting Cisco networking / CCNA Firewall administration VPN administration IP phones Remote user connectivity Multi-site infrastructure support

Business Systems & Development

In-house systems support Systems testing Software defect investigation Business application training Oracle-related systems positioning Current systems development responsibilities

Project Support & Procurement

IT tender documentation Vendor proposal evaluation Supplier coordination Technical procurement support Implementation handover Technology solution recommendations

Security & Operations

Cybersecurity operational support Security threat analysis Access administration Endpoint and antivirus practices Backup and disaster recovery support Operational reporting

Communication & Support

Help desk support User training Technical documentation Cross-functional collaboration Local and international user support Management reporting